Son threatened to take dead woman's urn on flight after refund was refused

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Mr Parsons, 44, an accountant from Norwich, had wanted one last holiday with his mother and young family after she was diagnosed with cancer.

In April, they booked the Ryanair flights to the Canary Islands for October.

However, the 78-year-old was informed in June that she only had weeks to live.

She died a short while later.

Mr Parsons wrote to the airline for a refund of her £230 (S$450) share of the £1,074 airfares, including a copy of her death certificate with the request.

However, he received a letter from them saying that they will only make a refund if the bereavement was within 28 days of intended travel.

The airline eventually apologised and issued a full refund only after Mr Parsons, who says he will never fly with Ryanair again, threatened to take her urn on the plane with him.