M1 services restored after 64 hours

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http://www.straitstimes.com/breaking-news/singapore/story/m1-services-restored-after-64-hours-20130117

M1's failed 3G network has been fully restored some 64 hours after it went down in what is the worst mobile network failure Singapore has experienced to date.

The telco put up a notice on its Facebook page and website at around 7pm today telling customers this and advising them to reboot their 3G phones if they were still unable to receive a connection.

M1's mobile disruption started at 3am on Tuesday when one of its vendors was upgrading transmission equipment at its network headquarters located in International Business Park. This caused a power problem which set off gas suppression and water sprinkler systems. One of the telco's mobile network switches then tripped, causing services to go down.

Since then, M1 had been racing against time to reconnect "hundreds" of base stations - which receive and transmit mobile phone signals - to a replacement switch.

M1 should compensate affected customers: CASE
The Consumers Association of Singapore (CASE) said as a form of good practice, telcos could offer some kind of compensation to customers who are affected by service disruptions.

CASE added that consumers who wish to get out of contracts should be allowed to do so without any penalties.

Some consumers still complained that their handsets were affected even after the telco said 3G services were restored by mid-afternoon on Thursday.

Some businesses Channel NewsAsia spoke with also said their operations have been affected. These include contractors and property agents who have been unable to reach their clients and workers.