Business Class tickets sold at Economy Class prices due to glitch

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http://www.channelnewsasia.com/news/singapore/singapore-airlines-sells/1510290.html

Flag carrier Singapore Airlines (SIA) recently made a computer error that led travel agents in Australia to sell Business Class tickets at Economy Class prices.

This was for Business Class bookings from Dec 8, an SIA spokesperson told Channel NewsAsia.

A report from the Sydney Morning Herald said the S$6,615 tickets were sold for as little as S$3,860, and that hundreds had snapped up the deal.

The newspaper said that Australian travel agent Flight Centre first discovered the error - which involved plane tickets from Australia to London - on Saturday (Nov 29).

The error was reportedly rectified on Monday. The airline has said it would NOT absorb the price difference.

Customers who booked the affected tickets are expected to:

1. Pay the difference to their lowest Business Class fare
2. Tavel in Economy Class on the booked ticket
3. Refund the difference between the fare charged
4. Accept a full refund

The airline added that it is working with travel agent partners to ensure that customers will be notified of the issue to ensure their travel plans will not be disrupted.