Tigerair conducts trial to allow guide dogs on flight

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Tigerair on Wednesday (Oct 29) launched a trial to allow guide dogs for visually impaired passengers on its flights.

Guide dog Esme and her owner Cassandra Chiu took a Tigerair flight to Phuket on Wednesday, as part of a trial conducted in partnership with the Guide Dogs Association of the Blind. The trial aims to test the feasibility of allowing guide dogs to fly with their visually impaired owners.

The budget carrier came under criticism last year for refusing a guide dog on board one of its flights.

Said Mr Ho Yuen Sang, chief operating officer of Tigerair: “Allowing guide dogs on board Tigerair flights would be in line with our care and concern for customers requiring special assistance.”

“We hope to enhance the mobility of visually impaired passengers and empower them to access more destinations served by Tigerair...(and) continue to take proactive steps to improve our capabilities and assist customers with special needs,” he added.