S$10 rebate for Punggol households affected by brownish tap water

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Thousands of households in Punggol will receive a S$10 rebate each in their utilities bill for August, after discoloured water ran from their taps for two days earlier this month.

A total of 348 blocks in the estate were found to be affected following investigations, national water agency PUB said in response to TODAY’s queries.

The incident occurred on June 12 and 13, and was initially said to affect about 50 households.

PUB had explained that the brownish water was safe for drinking and the discolouration was caused by mineral sediments in a water pipeline stirred up during valve operations on a potable water pipe along the Tampines Expressway to facilitate the connection of a newly-laid pipe.

Issuing an apology soon after, PUB pledged to offer rebates to the affected households, without specifying the details.

In a letter — dated Saturday — issued to affected households, Mr Chong Hou Chun, director of PUB’s water supply department, apologised again and gave details of the rebates.

Mr Chong said the rebates will compensate for running 5,000 litres of water — or about 10 days of water usage for a typical Housing and Development Board (HDB) household —through the taps to clear the discoloured water.