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Wednesday, March 2, 2011

Those affected by NEL glitch yesterday can get a fare refund within three days

Ref: This just in! NEL breakdown: Commuters stuck in train for 20 min

ABOUT 3,500 commuters were affected by a disruption on the North-East Line (NEL) yesterday.

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Technical difficulties disrupted train services for about an hour, from around 2.30pm.

A technical fault with a signalling system track module was responsible for the disruption of services between the Outram Park and HarbourFront stations, said Ms Tammy Tan, senior vice-president of corporate communications at SBS Transit, which operates the line.

Those affected can get a fare refund at any NEL station within three days, she added.

The Land Transport Authority can fine train operators for service disruptions if the glitches are their fault.

ORIGINAL SOURCE

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