Delivery delays for vPost users after US mix-up

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http://www.channelnewsasia.com/news/singapore/delivery-delays-for-vpost/1535508.html

While delays are a common challenge during the festive gift-giving season, vPost said the current delay is made worse as agents in the United States had messed up deliveries.

vPost said emails were sent to customers alerting them of the delays earlier this month.

For vPost's delivery system, users are given the address of an overseas warehouse where their purchases will be sent to.

Third-party delivery agents then send the physical purchases to the warehouses - in either the US, UK, China or Japan. Once the orders are in these warehouses, vPost collects and delivers the goods to its customers.

However, US online shops mixed up the orders recently - sending the purchases to the wrong warehouse for processing.

As a goodwill gesture, vPost said it plans to compensate customers affected by the delays by waiving the base shipping charge of S$13.40.