Case urges hotels to be transparent about wedding package cancellations

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http://www.straitstimes.com/breaking-news/singapore/story/case-urges-hotels-be-transparent-about-wedding-package-cancellations-2

Singapore's consumer watchdog is urging hotels to be more transparent about cancellation charges for wedding packages instead of leaving it to the "management's discretion" in some cases.

"Consumers are disadvantaged from the start. It is important to make it clear in the contract that under certain circumstances, refunds will be given," said Case's executive director Seah Seng Choon.

Certain hotels, such as Carlton Hotel, charge as much as the entire price of a package if the cancellation comes within six months of the wedding date.

Others refuse to allow a package, which typically ranges from $1,000 to $1,700 for a table of 10, to be transferred to another couple. The Consumers Association of Singapore (Case) believes such practices need to be changed.

That is why it sent a two-page letter to the Singapore Hotel Association (SHA) in June, asking it to "encourage its members to have a fairer contract with regards to cancellation".