Travel agencies help customers affected by sudden closure of Five Stars Tours

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The National Association of Travel Agents (Natas) is working with insurance company AIG Asia Pacific and seven travel agencies to help customers affected by the sudden closure of Five Stars Tours, which has been served with a notice to revoke its travel agent licence.

Travel agencies that have stepped forward to help affected customers are Dynasty Travel, Air Sino-Euro Associates Travel, Chan Brothers Travel, CTC Travel, Hong Thai Travel, New Shan Travel, and Super Travel. They are offering rebates, vouchers and discounts.

Dynasty Travel, for example, is offering 120 chartered coach seats for free to customers travelling to Kuala Lumpur on Jan 29 and returning on Feb 3. Seats are available on a first-come, first-served basis and all bookings must be made before Jan 17.

AIG Asia Pacific Insurance will be offering a 20 per cent discount on its Travel Guard policies for affected customers booking a new trip with Natas members.

The Singapore Tourism Board (STB) has served a notice of revocation to Five Stars Tours and have advised affected consumers who have purchased travel insurance before the closure to approach their insurance providers for assistance.

Consumers who are not covered by travel insurance can seek the help of the Consumers Association of Singapore (Case) or the Small Claims Tribunal where appropriate.