Wedding planner left these proud couples and their families in a lurch

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It was the first wedding in their family, but these proud parents were left in a lurch when the planner did not provide enough food.

Even the food that was served was unacceptable.

To make matters worse, the names and date on the wedding cake were wrong.

Mr Mohd Salleh Mohd, 58, a clerk, and his wife Madam Sulaimah Jasmani, 50, hosted the wedding reception for their son and daughter-in-law - Muhd Saiful Anuar, 28, and Erlyna Jaafar, 25 - on Dec 30 last year.

Madam Sulaimah, a housewife, told The New Paper that they had signed up for a full package with Enchanted Wedding, which included food for 1,000 people, decor and entertainment.

The package cost $15,400 and they had paid $13,100. They are holding the balance because they feel that the company did not uphold its end of the contract.

Madam Sulaimah said the food was mostly finished two hours after they started serving, and by then, they had only received about 300 guests.

Although they were angry and upset with the planner, they tried to salvage the situation.

Family and friends cooked up fried noodles after rushing to a supermarket to buy the ingredients.

They also had to top up on drinks, ice cubes and tissue boxes.

Madam Sulaimah also said the beef dish they ordered smelled bad and the bonesteak was soaking in oil.

Said Madam Sulaimah: "It was so embarrassing for us. People will always remember what a disaster the wedding turned out to be. I really don't know where to put my face."

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This couple had seen the grand pillars and balcony in the photo and believed the wedding planner would deliver that quality.

Instead, they got a flat board-like replica.

Mechanic Chua Md Syafidi, 23, and his bride, nurse Nur Shahidah Tahar, 24, had their hearts set on an extravagant garden-theme wedding, but they were disappointed with what they saw.

Enchanted Wedding delivered a white backdrop with mock windows and two stands covered in white cloth.

The couple, who held their wedding at a community centre on Dec 29 last year, had paid $3,675 for decoration services.

The groom waited nine hours for the wedding planners and their team to arrive on the eve of the wedding. At 7pm, only an assistant showed up, but she had no clue what was going on - she didn't know about the arrangements of the props or the colour scheme.

The couple had learnt of Enchanted Wedding through a wedding expo and had held many discussions with the planners before the big day.

Mr Chua told The New Paper that when he called the wedding planners, they gave him a variety of excuses. He added that he is trying to get some form of compensation from the company.