SingTel subscriber's Facebook post goes viral

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SingTel subscriber John Lee seems to have struck a raw nerve.

This after his Facebook post last Thursday evening complaining about the local telco's 3G network went viral with over 12,000 likes and over 1,000 comments.

"Dear SingTel, my friends are complaining about your network. How could you set up a 4G network where your 3G suck [sic] big time and you want to lower our data plan but still charge us the same price and yet we still get many drop call and slow network. You guys are taking our money but not giving us the service so here I'm complaining right at your face and wait for your feedback," vented the freelance make-up artist.

The majority of those who left comments agreed with Lee's feedback and said that they too experienced disruptive reception on their mobile phones.

One of the administrators on SingTel's Facebook page acknowledged the feedback.

"We hear you. We would like to assure you that SingTel is committed to providing high-quality and consistent 3G and 4G mobile coverage to its customers."

The post went on to explain that "sometimes experience weak reception in locations, such as basement car parks and lifts, where signals are blocked by walls and structures".

It added that in the last 3 years, it had invested over S$2 billion across its networks, including mobile, and that it was adding more base station sites islandwide and upgrading existing ones to handle more traffic.

SingTel subscribers Yahoo! Singapore spoke to also complained their 3G network signal was also patchy.

Several others complained of their homes being in a "dead zone".

This is not the first time SingTel has drawn the ire of frustrated subscribers.