SIA to upgrade reservations system

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http://www.todayonline.com/Singapore/EDC120704-0000076/SIA-to-upgrade-reservations-system

Plagued by technical glitches since its revamped website was launched last May, Singapore Airlines (SIA) yesterday announced that it will be upgrading its reservations system - as well as that of its subsidiary SilkAir - over the weekend.

"This the first time that we are upgrading our reservations system, and it is also the first time that all online and mobile services, reservations, ticketing and KrisFlyer membership services will not be available during the transition period," SIA spokesman Nicholas Ionides said.

The services will be unavailable from 6pm on Saturday and are expected to progressively resume from 10pm on Sunday.

According to SIA, its existing in-house system, Kriscom, runs on technology which is more than 30 years old. It will be switching to a community-based platform provided by Spanish airlines Information Technology solutions firm, Amadeus. The upgrade will enable SIA to tap on new product modules jointly developed by the airline community.

During the system transition, the booking, reservation and ticketing services through SIA and SilkAir websites, call centre, service centres and travel agents as well as its KrisFlyer transactions and online or mobile functions such as SMS alerts will be unavailable.

Flights will operate as scheduled. However, customers travelling on 259 flights will be affected: As Internet and mobile services will be unavailable, these customers have to check in at the airport at least three hours before the scheduled time of departure for SIA flights and two hours for SilkAir flights, and will need to carry a printed copy of their electronic ticket.

In a press release, SIA apologised for "any inconvenience during this transition and we thank our customers for their understanding".