SingTel has apologised to its mio TV customers for the patchy coverage of Sunday night's English Premier League (EPL) matches.
CEO for SingTel's consumer division in Singapore, Yuen Kuan Moon, said some customers "experienced intermittent viewing difficulties" on May 13, between approximately 10pm and midnight.
This was due to an unprecedented number of viewers tuning in for the season finale.
At its peak, there were ten matches playing concurrently.
SingTel said the close links between two of the main matches saw a high number of customers switching repeatedly between channels at unusually high frequency.
The switching volumes were five times higher than usual, and the surge caused the system to slow. Instead of the two late winning goals by EPL champions Manchester City, all fans saw were frozen frames of the finale.
mio TV customers located around Ang Mo Kio, Toa Payoh, Tampines, Bukit Panjang and Central areas were potentially affected.
Subscribers to mio TV's online package, however, were not affected.
To make matters worse, Manchester United fan Lucas Karl Xavier said that he dialled SingTel's customer hotline, only to hang up after he was put on hold for 20 minutes.
SingTel said it was moving urgently to enhance its switching system to ensure future peaks are accommodated.
SOURCE: http://www.channelnewsasia.com/stories/singaporelocalnews/view/1201197/1/.html
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