An online video of a KFC staff member assaulting a customer has gone viral in Malaysia and degenerated into racial name-calling on the Internet, despite no clear evidence of racism in the video.
The incident, which underscores the sometimes volatile nature of race relations here, has forced the Chinese customer to publicly deny making racist remarks against the fast-food restaurant's Malay staff.
It started after more than 20 customers of different races had queued for an hour for their food. They were upset when they were belatedly informed that the outlet had run out of chicken.
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