Ms Annie An Wei, 39, has not made any payments because she feels she should be liable for only S$100, as per the Association of Banks of Singapore (ABS) rules since Nov 1, 2009.
In the aftermath of several spa closures in 2009, the ABS capped cardholders' liability at S$100, with certain conditions: That the cardholder has not acted fraudulently or was not grossly negligent, or has not otherwise failed to inform the bank as soon as "reasonably practisable" of the loss or theft of the card.
According to court documents, however, UOB has sued her for the full sum advanced from her credit card, bank fees and interest accrued, which amount to S$2,180.
The bank also wants Ms An, a marketing director, to pay S$800 in legal costs and S$300 in disbursements.
Ms An told TODAY that her handbag, which contained her UOB Visa credit card and other personal belongings, had been stolen from her hotel while she was in Johannesburg, South Africa for a business trip on Aug 12, 2010.
Within 34 minutes, she had notified UOB of her lost card. But by then, the thief had siphoned off S$1,550 in four transactions at a nearby ATM.
UOB said the crook must have known Ms An's personal identification number (PIN) for her credit card because there had been no unsuccessful attempts during the withdrawals.
Ms An argued that it was exactly because she had never used her credit cards for cash advances, in her eight years as a UOB customer, that she could not remember what her PIN was.
ORIGINAL SOURCE
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