Hotel guests made to wait more than three hours at MBS

Some guests checking in at the Marina Bay Sands (MBS) hotel on Tuesday were left frustrated after they had to wait for more than three hours before they could check in.

An MBS spokesperson attributed the delay to a system upgrade "which resulted in a longer than normal check-in for some guests".

Without disclosing how many guests were affected, the spokesperson added: "We seek the understanding of our guests and regret any inconvenience caused."

One of the guests said that he was frustrated by the lack of communication between the hotel and guests about the reason behind the delay. According to him, long queues had formed at the hotel's reception area during the delay.

"There was a lot of uncertainty as no one was really able to advise us what was going on. The hotel should have expected the large crowd given the Formula 1 weekend and prepare for the situation better," he added.

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