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Monday, April 18, 2011

An abandoned bag on MRT train

I WAS on an MRT train between the City Hall and Dhoby Ghaut stations at around 12.45pm last Friday when I noticed an abandoned bag on a seat.

Two other passengers also took note of the suspicious article and the man beside me used the emergency intercom to report it.

Instead of being told what to do in this situation, the response was that an MRT officer would attend to the matter later.

Disturbed, the man asked what if the bag contained a bomb?

As it turned out, an officer was waiting at the next station and he asked the surrounding passengers if any of them owned the bag.

Then, without examining the bag, he lifted it to take it away - for that brief instant, my heart skipped a beat.
http://www.allthingscrm.com/crm-news/wp-content/uploads/2009/11/Customer-Service1.jpg
For all the public awareness campaigns on ensuring that our trains remain secure, was that officer properly trained to provide commuters the assurance that any emergency situation would be ably handled?

ORIGINAL SOURCE

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