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Thursday, January 20, 2011

Southwest Airlines pilot delays flight so passenger can see dying grandson

The incident was first brought to attention by travel blog elliott.org, who received a letter from the Arizona family lauding the initiative shown by the Southwest Airlines captain.

Caden Rodgers, who had been severely abused by his mother’s boyfriend, was to be taken off life-support in a Denver hospital, the AOL Travel site said.

His grandfather, Mark Dickinson, was on a work trip in Los Angeles when he received the tragic news regarding his two-and-a-half year old grandchild.

Already booked on a plane to Tuscon with another connecting flight to Denver, Dickinson arrived at the Los Angeles International Airport two hours early, so he could catch his flight.

Dickinson took an hour to check-in his luggage and to his horror was faced next with a slow-moving and snaking queue to clear security checks.

He tried to tell airport workers his story, but they were not buying it and did not allow him to jump to the front of the line.

He called home and his wife Nancy phoned the Southwest Airlines customer service to ask if the flight could be delayed till Mark got onboard.

At the airport Dickinson was on the verge of tears, AOL Travel said, and after clearing security dashed to the departure gate in his socks, with his computer, belt and shoes in his hands.

To his surprise, the Southwest pilot and a ticketing agent was waiting there for him.

"Are you Mark? We held the plane for you and we're so sorry about the loss of your grandson,” they were quoted in the AOL report as saying.

Dickinson’s flight to Tucson was set to depart at 11.50am but the pilot held it back for 12 minutes till he arrived.

He managed to reach Denver in time to say his final goodbyes to Caden and to be there for his daughter.
http://www.cdsfl.org/Southwest%20Airlines%20small%20Logo1.JPG

ORIGINAL SOURCE
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